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Hangar K1.D, Kirkbride
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PRIVACY POLICY

Duraquip GDPR Privacy Notice

Duraquip takes its obligations concerning data protection seriously. We are providing this notice, so you have information about how we collect and process your personal data. We ask you to please read this Privacy Notice as it has important information you need to know.

What does our company do?

Tweddle Fabrications Ltd trading as Duraquip offers a wide range of Specialist Durable Industrial Equipment. We have the skills required to deliver complex engineering solutions that the customer demands. The main data functions are carried out at Hangar K1, Kirkbride, Wigton, Cumbria, CA7 5HP.

Introduction

Duraquip respects your right to privacy and comply with obligations under the Data Protection Acts 1988 and 2002. The purpose of this Website Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website. Naturally, if you are not happy with this Website Privacy Policy you should not use this website.

By visiting this website, you are accepting the terms of this Website Privacy Policy. Any external links to other website's is clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other website's.

What information do we collect and process?

General

In order for us to help with your business needs we may collect from you, necessary personal data. “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:

  • Your full name and contact information (address, town, postcode, email and phone number)
  • Your credit card details and/or bank account details (if paying by cheque or bank transfer)
  • Your purchase details (including time, date and cost, and VAT status)
  • Your calls and correspondence with us
  • Your feedback

Personal data will be collected from you or passed to us by a referral business. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties.

Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you.

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We retain two types of information:

Personal Data:
This is data that identifies you or can be used to identify or contact you and may include your name, company name, address, email address, telephone no. Such information is only collected from you if you voluntarily submit it to us.

Non-Personal Data:
Like most website's, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.

How do we use cookies?

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to help improve and maintain the website . Cookies are not shared with any third parties.

Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions.

This website uses session cookies to count visits to each webpage and generate statistics. This information helps us improve and maintain our website. European Law classifies even the gathering of this simple information as online tracking. Therefore, this website needs your explicit permission to store cookies in your web browser.

Non Essential Cookies in use on this website

  1. e.g. a9d5e382fc3ef8a44db53b3e4c741208 - This is a session cookie, which is a randomly set of generated numbers and letters. It is used by our web site performance system to count visits to each page. It has no information to identify the person accessing the site.

Essential Cookies in use on this website

Some of our cookies are essential to make our website work and will be set automatically when accessing a particular webpage. e.g. Our contact form on the 'Contact Us' page requires a session cookie so that the forms CAPTCHA Validation will function. Again, these cookies contain no information to identify the person accessing the site.

For more information about cookies and their uses visit All About Cookies.

For information regarding the updated law on cookies visit the ICO.

Why do we need your personal data?

DURAQUIP processes personal data about you for a number of purposes, including:

  • To prepare documentation for you in order to provide support in bringing a technical idea to concept
  • To follow up with you shortly after the service to ensure you are happy with the service provided.
  • For internal record keeping (to be able to respond to customer enquiry and invoicing)
  • To make an appointment with you to assess the scope of the project.
  • To share case studies and testimonials on our website
  • To process payments by credit/debit card or bank account details
  • To remind or update you of progress or appointment dates
  • To provide our services to you as requested or agreed
  • To help us improve the services we offer

This list is not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.

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Purposes for which we hold your Information

Non-Personal Data:
We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website.

Personal Data:
We will process any Personal Data you provide to us for the following purposes:

  • to provide you with the goods or services you have ordered
  • to contact you if required in connection with your order or to respond to any communications you might send to us

Who will your personal data be shared with?

DURAQUIP may share information with third party suppliers as required for external services and materials, however this will only be for the contract we are carrying out at that time.

We may disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law.

In the event that we sell our business, we may share your details with the buyer to enable them to fulfil the service we have agreed with you.

Your personal information will not be transferred to, stored or otherwise processed outside the UK.

What happens if there is Sale of Business?

We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Website Privacy Policy and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

Do we get involved in direct marketing?

DURAQUIP may retain your information to use for marketing purposes or for invitations to events.

How secure is my data?

Your Personal Data is held on our secure servers. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet . No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

What rights do you have to amend personal data?

You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information please contact info@tweddle-engineering.co.uk

How long do we keep your personal data?

DURAQUIP may keep your details on record for as long as it is necessary to meet record keeping requirements. We hold financial, legal and HMRC records for seven years. They are then deleted in accordance with data protection and other applicable legislation. Information relating to projects and ideas will be kept indefinitely, for the purpose of giving opportunities in future projects.

Changes to this Privacy Notice

DURAQUIP may change this Privacy Notice from time to time in order to reflect changes in the law.

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